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Technology Delivery Specialist

Technology Delivery Specialist

Location: Apple Valley, MN

SUMMARY:

The Technology Delivery Specialist is a member of the Assessment Delivery team, responsible for the technology delivery components of both paper-based and computer-based test forms. The Assessment Delivery team leads all aspects of test production and delivery, including online tagging of content and accommodations, content review and quality checks of both paper and online forms, and content production checks. The Technology Delivery Specialist will report to the Assessment Delivery Manager. Quality, service, commitment, innovation, problem solving, and flexibility are expected. We are seeking a colleague drawn to working in a fast-paced environment that also has fun while accomplishing challenging and meaningful work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Build and implement an efficient and quality process for test form reviews resulting in accurate content, style, and formatting with reduced errors and rework.
  • Train and oversee any temporary project staff needed to assist in test form delivery.
  • Manage in- and out-flow of items, metadata, and statistics to ensure successful client and content transitions.
  • Maintain strong communication, including feedback on quality and timelines.
  • Interface with Questar internal teams, such as Publications, Content Delivery, and Quality Assurance, to provide for smooth handoffs, clear roles and responsibilities, and timely completion of work.
  • Interface with Questar’s Technology team to provide requirements and functionality needs to support test delivery.
  • Maintain metrics for assessment delivery that can be used to measure internal progress, guide future strategy, and showcase capabilities externally.
  • Fulfill the needs of the customer (both internal and external) by alleviating pinch points and creating solutions as problems occur.

MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Experience implementing processes and workflows
  • Attention to detail and quality
  • Proactive strategic thinker, with ability to move rapidly between big picture and tactical detail level
  • Ability to appropriately determine priorities and to re-prioritize as often as necessary
  • Ability to work with team members in different locations
  • Ability to work in a fast-paced environment
  • Strong database skills, experience with item banking systems preferred
  • Excellent communication skills, both written and oral
  • Excellent organization skills and ability to manage multiple competing activities
  • Strong understanding of Microsoft products such as Word, Excel, and Outlook
  • Strong understanding of technical content (e.g., XML, QTI, CSS and graphics formatting)

EDUCATION REQUIREMENTS:

  • Bachelor’s degree in appropriate subject or equivalent experience

OTHER REQUIRED QUALIFICATIONS:

  • Must be authorized to work in the United States and not require sponsorship now or in the future.
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