SUMMARY: Questar has an opportunity for a full-time Customer Support Representative position in the Customer Support department at our corporate office in Apple Valley, MN. We are a dynamic and resourceful organization that provides educational assessment services to clients in the K-12 education industry. As a critical point of contact for our clients, the Customer Support team drives long term relationships with customers through superior work and professional representation of the company. The position communicates with clients by phone and/or email troubleshooting and resolving issues. The role owns resolution of all client issues received and serves as Questar’s customer liaison to the school or district.
The Customer Support department’s hours of operation are generally M-F, 6am – 5pm, and shift start times vary between 6 – 9 am. Full-time positions are 40 hours/week, Monday – Friday, 12 months/year. Occasional overtime may be required during peak season.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The statements contained herein reflect the principal function and most significant duties of the job, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
OTHER REQUIRED QUALIFICATIONS:
Must be authorized to work in the United States and not require sponsorship now or in the future.