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State Director

State Director

SUMMARY:   The State Director will be for responsible leading a cross-functional team of program managers and subject matter experts (SMEs) and ensuring the team successfully delivers client projects on-time and on budget according to the defined scope, timeline, and cost.  This includes initiation, planning, execution, monitoring, and successful completion of state summative assessments programs. A strong desire and ability to build effective working relationships with key stakeholders across the organization and with diverse clients is critical; driving overall customer relationships by pro-active involvement and ongoing contact.  The State Director collaborates with Product Management, Operations, Technology Team, Assessment Design and Psychometrics, Scoring Services, Publishing, Marketing, Sales and external partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide high-level customer service to all internal and external clients
  • Manage contract activities including Contract Change Requests and participation in RFP responses, as appropriate, and in partnership with Sales
  • Lead a matrixed project team, driving requirements, quality and prioritization to scope and deadlines
  • Serve as the primary interface between clients and SMEs
  • Document key business rules and high-level requirements to capture client/project goals; work closely with Business Analysts to translate into effective functional specifications
  • Ensure appropriate reporting of information to internal teams and external client resources
  • Provide comprehensive and on-going risk management
  • Drive cross-departmental schedules across multiple projects and anticipate technical roadblocks and challenges
  • Lead solution discussions cross-departmentally and identify solutions that are in the best interest of both the client and Questar
  • Assist management in mentoring new Project Managers to the organization, as requested
  • Provide status updates to and escalate issues as necessary to Sr. Director of Client Program Management
  • Effectively engage and present to all levels within the organization, from individual contributors to executives

EDUCATION REQUIREMENTS:

  • Bachelor’s Degree in a related field; Master’s degree preferred

CERTIFICATES, LICENSES AND REGISTRATIONS:

  • PMP certification preferred

MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Minimum 5 years’ experience in a project management role
  • Minimum 3 years’ contract management
  • Outstanding customer relationship management skills
  • Strong knowledge of Office tools (Word, Excel, Power Point, etc.)
  • Experience with project management software such as Microsoft Project or Jira Porfolio
  • Experience in the education and/or assessment industry
  • Strong verbal, written and presentation skills
  • Flexible and creative problem-solving skills
  • Extremely strong interpersonal, negotiating and conflict management skills
  • Strong business, intellectual and technical acumen
  • Proven ability to work independently and manage time across multiple, simultaneous projects
  • Demonstrated experience in risk assessment and management
  • Demonstrated leadership, communication and team building skills
  • Excellent meeting management and facilitation skills
  • Proven ability to manage complex projects with cross functional teams
  • Ability to work with team members in different locations
  • Ability to work in a fast paced environment
  • Ability to professionally facilitate client discussions across a wide variety of program issues and industry topics
  • Experience in the edtech industry

OTHER REQUIRED QUALIFICATIONS:

  • Must be authorized to work in the United States and not require sponsorship now or in the future.
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