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Technology Delivery Assistant (Contractor)

Technology Delivery Assistant ( 6-month contract role)

Location: Apple Valley, MN

SUMMARY:

The Technology Delivery Assistant is a member of the Assessment Delivery team, which is responsible for all aspects of test production and delivery.  The primary role of the Technology Delivery Assistant is to ensure quality online test forms by implementing technology-related code-based fixes and assisting with form deploys.  We are seeking a colleague drawn to challenging and meaningful work in a fast-paced environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Troubleshoot and update test items related to non-content edits (those requiring technology-related code-based fixes) based on client feedback and internal quality checks.
  • Manage in- and out-flow of forms from item authoring system to environments.
  • Assist in preparing and processing work requests to ensure staff have visibility and access to task-related details within internal tracking system.
  • Provide status reports regarding completed and outstanding work to Assessment Delivery staff members and leaders.
  • Seek and recommend process efficiencies.

MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Excellent communication skills, both in writing and oral
  • Excellent organization skills and ability to manage multiple competing activities
  • Experience implementing processes and workflows
  • Strong understanding of Microsoft products, such as Word, Excel, and Outlook
  • Strong understanding of technical Content (e.g., XML, QTI, CSS and graphics formatting)
  • Experience with JIRA, Confluence, GIT, Bitbucket, and item-banking systems preferred
  • Attention to detail and quality
  • Ability to work in a fast-paced environment
  • Ability to appropriately determine priorities and to reprioritize as often as necessary
  • Ability to work independently or with limited supervision

EDUCATION REQUIREMENTS:

  • Bachelor’s degree or equivalent experience

OTHER REQUIRED QUALIFICATIONS:

  • Must be authorized to work in the United States and not require sponsorship now or in the future.
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