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Director of Quality Assurance


The IT Quality Assurance Director role is to drive the QA Department and its resources to uphold and continually improve Questar’s quality assurance standards and processes, validate developed applications and systems in support of business operations and ensures QA project activities and deliverables are completed on-time and on-budget. This position will lead the QA group and set its strategic direction by working closely with key partners in all business areas such as Development, Operations, Program Management.


  • Develops, Lead software testing projects and resources (internal and external contractors)
  • Formulate and implement software testing strategies; overseeing and approving the preparation and execution of test plans, test reports
  • Resource management (allocation, scheduling, monitoring, motivating and etc.) while maximizing the benefits of automated test tools
  • Develop and maintain budgets that satisfy both ongoing support as well as new project needs. The development of budgets will include both departmental expense as well as hardware and software capital needs
  • Implement test procedures on software builds
  • Collaborating with the IT Business Analyst (IT BA) in reviewing and clarifying the scope of delivery and business requirements for the application being tested or customer deliverables
  • Defining a test approach/strategy for the application or customer deliverables
  • Defining and establishing a test automation framework
  • Authoring the Test Suite - test scenarios and test cases traceable to requirements in order to validate the application or customer deliverables
  • Translating manual test suites to test suites for automation
  • Coordinating test case reviews with the Program Manager, IT BA and IT Developer
  • Preparing the test data for both manual and automated test cases
  • Defining and implementing the QA environment
  • Creating, executing and maintaining automated test scripts
  • Maintaining and Upgrading Test Automation Tools
  • Test execution of business applications, online applications, document processing capability, and reporting deliverables
  • Validating data and reports using SQL and other tools
  • Conducting SQL code reviews with QA staff; securing all SQL and Automation Code in Source Control
  • Reporting QA metrics and testing status to the IT BA
  • Identifying, documenting and tracking issues found during testing
  • Coordinating with developers and project team members to triage and resolve issues
  • Identifying and mitigating risks that will directly impact project timelines and deliverables to the IT BA
  • Assisting in deployment verification of applications or customer deliverables
  • Participating in weekly project team meetings
  • Updating status of assigned project tasks and time reporting duties
  • Participating in functional area meetings
  • Working closely with QA Director on prioritization of projects and initiatives
  • Training and mentoring of all QA staff in test automation, QA standards, applications, and business processes
  • Assisting QA Director in resource planning and administrative tasks
  • Ensuring quality and on-time delivery in all assigned work


  • Bachelor’s Degree in Management Information Systems, Computer Science, or technical area, or the equivalent combination of education and experience.


  • At least 10 years of QA and Testing work experience
  • At least 5 years in leading technology/software testing staff, with proven track record in successfully managing, implementing and performing software testing of system of significant size
  • At least 2 years of primary budget (i.e. cost center) responsibility. The candidate will oversee a department budgeted for around $1M.
  • The candidate is also responsible time approvals of all employees and contract resources that would result in payroll and fee payments to outside firms.
  • Strong experience and applied knowledge of Quality Assurance and Testing best practices
  • The ability to interact effectively with business leaders is critical in the development of project and test plans that meet business needs and reflect resource and technical constraints.
  • This position must demonstrate strong business acumen and excellent communications skills as applied to technology organizations.
  • The candidate must have proven track record of completing projects to specifications while dealing with challenges such as cross-team dependencies, changing schedules, and constantly evolving requirements.


  • Must Professional Certification such as CAST, CSTE, CMST, etc
  • Knowledge of the assessment industry and technology industry standards (e.g., XML, SIF, APIP, or QTI) is a strong advantage.


  • Knowledge and hands-on experience in defining andimplementingtest automation frameworks, processes and tools (Microsoft VSTS, TestPlant, Selenium, HP, IBM, etc)
  • Knowledge and hands-on experience in Microsoft SSIS.
  • Hands-on experience in building test automation frameworks and QA process re-engineering centered on automating test execution
  • Thorough understanding and working knowledge of different types of testing
  • Aptitude in reconciling testing requirements with business requirements dealing with multi-platform and multi-OS environments
  • Technical knowledge should include project management, job scheduling and prioritization techniques, modern software testing, software design and development tools, software development methodologies, problem tracking tools and software deployment processes (e.g., Agile, Waterfall, .net, Java, SQL, TFS, Quality Center).
  • Proficient inDatabase concepts andtesting using SQL with Microsoft SQL Server or other database platforms
  • Concise and effective written and verbal skills to communicate with other professionals, including IT BAs, IT Developers, and other project stakeholders
  • A positive and flexible individual with a successful history of working in a fast-paced, client-focused, and dynamic environment
  • Passion for quality and great attention to detail
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